Shipping policy

At JC official store, we are committed to delivering your orders quickly and reliably, with FREE Shipping on all purchases, regardless of order size or location. Please review our shipping policies below:

1. Processing Time

• Order Processing: Orders are processed within 1-3 business days after payment is confirmed. You will receive a notification once your order has been shipped.

2. Shipping Options

• Standard Shipping (Free): Delivery typically takes between 7-14 business days, depending on your location.

3. Free Shipping Policy

• We proudly offer Free Shipping within Australia on all orders, with no minimum purchase required

4. Order Delays

• We strive to deliver within the estimated timeframes, but delays can sometimes occur due to factors beyond our control, such as customs processing, public holidays, or shipping carrier delays. We appreciate your patience in such cases.

5. Lost or Damaged Packages

• If your package is lost or damaged, please contact us immediately at jc_official_store@hotmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

6. Returns and Exchanges

• For more information on returns, please refer to our Refunds Policy section.