FAQs

 

What to ask something about us? 

Welcome to our FAQs page! Here you'll find answers to the most frequently asked questions about JC Official Store. If you can't find what you're looking for, feel free to contact us via our email.

• Do you offer free shipping?

Yes, we offer FREE shipping on all purchases.

• How long will it take for my order to arrive?

Once your order is processed (within 3 days), shipping typically takes 7-14 business days.

• How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at our email with your order number and details of the return. We will provide you with instructions on how to proceed.

• What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, GooglePay, UnionPay and other secure payment gateways.

• How can I contact customer support?

You can reach us via:

• Email: jc_official_store@hotmail.com
• Live Chat: Available on our website during business hours.